In the Fall I noticed a tear at the inner side of one of one of the batch pockets on one of my favorite pairs of jeans. Perplexed, I looked closer and saw that there was a matching tear at the other pocket. Contrary to Mr. Boomer’s jokes, my pants were not too tight in the rear.
This shouldn’t happen to pants only a few months old so I got to work on not losing out on my purchase. I had bought the jeans at Kohl’s but no longer had the receipt and didn’t want to deal with trying to return it at the store if at all possible. I found Lee’s website and submitted an email inquiry asking how I could get them replaced.
Now, I didn’t have much hope so was pleasantly surprised to get an email response back within a day asking for my name and address so they could send a return form and prepaid mailing label. I sent that off and within a week had the promised documents.
Because I’m a procrastinator (did I ever tell you that before) the forms sat and sat. Finally a few weeks ago the jeans got boxed up with completed forms and dropped off at the post office.
Again, I wondered if anything would happen. I was a little skeptical because the form stated they would decide if it was normal wear and tear or defective. Happily my fears were unfounded.
This past week a package arrived with a brand new pair of Lee jeans, same size and what looks like the same style. I’m happy to have my jeans replaced and know Lee is a company that values customers and knows how to provide good service.
Do you have any good customer service stories?
Content © Bucksomeboomer 2009-2010. All Rights Reserved.
Yakezie Posts
- Harris Teeter Weekly Deals 7/28-8/4 By Deals & Coupons
- The examination anticlimax By Jacob
- 10 (More) Things You Should Never Buy By (author unknown)
- What do I know of Holy? By zachyounkin
- The Future of Wealth: The New Retirement By Roger
{ 4 comments… read them below or add one }
Good old Lee jeans. Used to wear them all the time. They are sure better than the modern “branded” jeans. Great to hear they have got great customer service.
I have web hosting through GoDaddy. They have 24/7 service. The reps I have spoken to have been knowledgeable and patient. They are happy to walk novice like me through steps and I appreciate that.
Ken´s last blog ..experiment
Ken, good to know that GoDaddy provides good service. I’m using another hosting site now and have been happy so far.
Thank you for joining the discussion.
I know Old Navy belongs to Gap and I’m probably shopping outside my demographic by buying clothes at either of these places, but my husband and I bought jeans at Old Navy shortly after Christmas. They were having a denim sale $15/pair. What was cooler was that it was all styles – even that nasty boot-cut – and colors. We bought several at that price. I wore a pair of them to work and after a trip to the bathroom realized the zipper was broken – don’t know why it took so long, really. I took them back that day and they exchanged them no sweat. I don’t return things often, so I was concerned about questions – something like “Did you think you were too large to wear the size you bought?”, but was pleasantly surprised that there were no such questions.
{ 2 trackbacks }