In the Fall I noticed a tear at the inner side of one of one of the batch pockets on one of my favorite pairs of jeans. Perplexed, I looked closer and saw that there was a matching tear at the other pocket. Contrary to Mr. Boomer’s jokes, my pants were not too tight in the rear.
This shouldn’t happen to pants only a few months old so I got to work on not losing out on my purchase. I had bought the jeans at Kohl’s but no longer had the receipt and didn’t want to deal with trying to return it at the store if at all possible. I found Lee’s website and submitted an email inquiry asking how I could get them replaced.
Now, I didn’t have much hope so was pleasantly surprised to get an email response back within a day asking for my name and address so they could send a return form and prepaid mailing label. I sent that off and within a week had the promised documents.
Because I’m a procrastinator (did I ever tell you that before) the forms sat and sat. Finally a few weeks ago the jeans got boxed up with completed forms and dropped off at the post office.
Again, I wondered if anything would happen. I was a little skeptical because the form stated they would decide if it was normal wear and tear or defective. Happily my fears were unfounded.
This past week a package arrived with a brand new pair of Lee jeans, same size and what looks like the same style. I’m happy to have my jeans replaced and know Lee is a company that values customers and knows how to provide good service.
Do you have any good customer service stories?
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