Customer Service Story: Lee Jeans

by Kay Lynn

broken counterfeit jeans

In the Fall I noticed a tear at the inner side of one of one of the batch pockets on one of my favorite pairs of  jeans.  Perplexed, I looked closer and saw that there was a matching tear at the other pocket.  Contrary to Mr. Boomer’s jokes, my pants were not too tight in the rear.

This shouldn’t happen to pants only a few months old so I got to work on not losing out on my purchase.  I had bought the jeans at Kohl’s but no longer had the receipt and didn’t want to deal with trying to return it at the store if at all possible.  I found Lee’s website and submitted an email inquiry asking how I could get them replaced.

Now, I didn’t have much hope so was pleasantly surprised to get an email response back within a day asking for my name and address so they could send a return form and prepaid mailing label.  I sent that off and within a week had the promised documents.

Because I’m a procrastinator (did I ever tell you that before) the forms sat and sat.  Finally a few weeks ago the jeans got boxed up with completed forms and dropped off at the post office. 

Again, I wondered if anything would happen.  I was a little skeptical because the form stated they would decide if it was normal wear and tear or defective. Happily my fears were unfounded.

This past week a package arrived with a brand new pair of Lee jeans, same size and what looks like the same style.  I’m happy to have my jeans replaced and know Lee is a company that values customers and knows how to provide good service. 

Do you have any good customer service stories? 

photo credit: bsdfm

Content © Bucksomeboomer  2009-2010. All Rights Reserved.

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{ 3 comments… read them below or add one }

Mr Credit Card January 29, 2010 at 7:05 am

Good old Lee jeans. Used to wear them all the time. They are sure better than the modern “branded” jeans. Great to hear they have got great customer service.

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Bucksome January 30, 2010 at 5:05 am

Ken, good to know that GoDaddy provides good service. I’m using another hosting site now and have been happy so far.

Thank you for joining the discussion.

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SD Kevin February 5, 2010 at 7:53 am

I know Old Navy belongs to Gap and I’m probably shopping outside my demographic by buying clothes at either of these places, but my husband and I bought jeans at Old Navy shortly after Christmas. They were having a denim sale $15/pair. What was cooler was that it was all styles – even that nasty boot-cut – and colors. We bought several at that price. I wore a pair of them to work and after a trip to the bathroom realized the zipper was broken – don’t know why it took so long, really. I took them back that day and they exchanged them no sweat. I don’t return things often, so I was concerned about questions – something like “Did you think you were too large to wear the size you bought?”, but was pleasantly surprised that there were no such questions.

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