Transactions on eBay have always gone smoothly for me. I even wrote about the process. (Like I’m an expert, hah!) My most recent foray into selling on this venue has not gone well. Does this happen to everyone eventually?
A portable DVD player sold right at the end of the listing period for the minimum amount. The very next morning I had a message from the buyer asking when I was shipping it as they wanted it for a vacation. It was a little irritating as the terms were shipped in three days but I had already planned to get to the post office that day.
Then I get an email a few days later that it didn’t work? WTF! It worked the last I used it (many months prior) but just to make sure I asked the buyer if she had charged it first.
The answer was yes and did I want her to throw it away or returned.
Uh, if you want a refund…SEND IT BACK!!!
Okay, I didn’t word it that way. Instead I nicely apologized and stated it needed to be returned in order for a refund to be processed (which is the terms on my listing ).
The box returning the DVD player arrived today. The power cord is missing. I emailed the buyer that I received the box and the power cord was not included. It needed to be returned prior to a refund.
It has been a challenge the whole way through this transaction with the buyer. Have you had less than satisfactory experiences on eBay? How did it end up?
UPDATE: The power cord was returned and I’ve confirmed the DVD player is not reading discs. The laser lens is either dirty or damaged. I refunded the buyer’s money and will work on getting the DVD player going (if possible).
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