Why is it so hard to treat your hair stylist like any other service provider? I haven’t been happy with the results of my regular haircuts for 8 months. But I kept making my next appointment before leaving and coming back. Even though I was unsatisfied.
Until last week.
What finally motivated me to make the change was a daily deal website where that day’s deal was for a competing local salon. For $39 the certificate included two facials, one haircut, one spray tan and 20% off waxing services. The salon had good online reviews and was close to work. I jumped on the deal and it arrived a week or so later.
At the haircut appointment when I was explaining to the owner/stylist what I wanted it became crystal clear why it was time to change. My previous stylist wasn’t listening to me and had gotten herself in a rut at my expense.
The new cut is a big improvement and I feel like my hair vision was heard. After getting compliments at work I shared my big fear of cancelling my regular appointment.
Some understood while others felt it was just business.
Just Business Or Not
It is just business in the sense that as a paying customer I should expect full satisfaction and if not provided take my business (and money) elsewhere.
It is not just business from the viewpoint that a lot of sharing goes on when getting your hair washed, cut and styled. It’s a different experience from most service purchases. You develop a more personal relationship with this person than your dentist or lawn service. After three years I felt loyal to this person.
How to Make The Change
Most articles will tell you to just be honest and tell the stylist you haven’t been happy with the cuts and are ready for a change. I wish I could say I did that. I left a voice mail message cancelling my appointment. I didn’t tell the whole truth but I didn’t have to tell the lie I had planned (a conflict and I’d call back later).
Have you ever left a hair stylist because of dissatisfaction? How did you handle it?
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