Earlier in the year I saw where I could get three bags of coffee and a nice travel mug for $3 with no further obligation.
It sounded like a good deal and I wanted to know if the Gevalia coffee was good. It was an easy process to sign up online and my package was on its way.
The travel mug was damaged in transit so they sent another one promptly. So far so good.
But there was a problem. We were underwhelmed by the coffee. It was…ordinary. Admittedly our expectations might be high because we drink Starbucks roasted coffee every day.
Unfortunately, canceling was much harder than signing up for their program. It is not possible to cancel online requiring a call to customer service.
Being the good procrastinator that I am, I used the feature to reschedule the next shipment until September so I could call them later.
Fortunately, they sent an email warning that the shipment needed to be changed by a certain date or it was coming. That motivated me to finally call customer service and cancel the account.
Two weeks later the package arrived. Despite cancelling before the no later than date, they still shipped the next order of coffee. I refused the package and had the post office return it.
I’d like to say I’ve learned my lesson and won’t sign up for anymore products with automatic shipments. But in the past I’ve had the following products on an automatic plan: books, CDs, hosiery and DVDs.
Have you signed up for recurring shipments with a company? Were you happy?
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