One of the ways we save money is by purchasing group coupons from Groupon, Plum District, Living Social and more. We’ve seen musicals, had our carpet and house cleaned and dined out at 50% off or more. I even bought credit at half off at one site to use when buying those deals!
One of the objections to buying group coupons is with uncertainty about them being accepted. With the dozens of purchases over the past couple of years we’ve only had trouble redeeming them twice.
Company Out of Business
A year or so ago I bought a coupon from Living Social that was good for four movie tickets for the price of two. They didn’t have to be used at one time so we used half for one outing and were saving the other two tickets to use the next month.
When I tried to access Weeklycinema.com later, it had a message they were out of business (or words to that effect) and to contact the original vendor. I contacted Living Social who promptly refunded the full purchase price and gave me a $5 credit for future use.
Company Not Responding
A few months ago I bought a voucher from a local group buying company, the Daily Save, for window cleaning. We called Coastal Window Washing shortly after the purchase and scheduled an appointment which was almost two months out.
We were suspicious when they didn’t call to confirm and sure enough no one showed up on the scheduled date. We called more than once and left messages with no response. It was time to go back to the original vendor. I didn’t want to have to arrange invoice factoring services.
The Daily Save customer service staff promptly acknowledged they could no longer reach the company either and credited out account with the purchase amount plus another $20 for our trouble. Not as good as a refund but suitable given the number of months that had passed.
My experience has been that the group buying sites are very quick to resolve any problems redeeming the vouchers or coupons. Reputation is very important to their business model and they’ll eat the loss rather than take a chance customers will lose confidence with them.
There are other reasons you might choose not to take advantage of group buying, but concern about losing your investment shouldn’t be one. Now, excuse me while I go schedule my car detailing with a voucher!
Have you had a problem redeeming group buying vouchers?